Actions vs. Words Essay Example

Actions vs. Words Essay Example Actions vs. Words Essay Actions vs. Words Essay Abstract There are various types of communication, the most common form of communication is verbal. Verbal communication is used on a daily basis, but there is non-verbal communication that could contradict the words being stated or written. In this paper, I will examine such contradictions in verbal and non-verbal communication in my office. I will also examine various types of listening skills important for deciphering non-verbal communication. Non-verbal Communication – Actions vs. Words Verbal communication is very important in the business world, but it is often the non-verbal language that accompanies the verbal communication that determines what is taken from the conversation. A person may verbally confirm that they are fine with a situation, but their non-verbal communication (body language) may convey otherwise. Concept To Promotion is typically a very smooth running organization, there are very conflicts among the team members. There is also limited opportunity for discipline. I was recently included in a meeting in which two team members were being reprimanded for a conflict that had been handled poorly. These two individuals have dominant personalities, which means that they both want to be in charge of the assigned task, which led to conflict among the team. The meeting included the company president, the human resource director, the individuals involved and myself. I was asked to the meeting as I am the warehouse supervisor and one of the individuals involved was a warehouse employee. These employees each thought that the work should be performed according to their own schedules without regard to the requirements of the company. The specific task assigned was a direct mailing for a large electronic corporation. According to USPS and UPS standards shipments will not be accepted for next day delivery after 5 P. M. on normal business days excluding holidays. The individual in charge of the project was to process the file, print labels and postage for the mailing. The warehouse employee was to pull the mailings and apply the labels to them in time for them to ship. The file was not being processed in a timely fashion and causing the warehouse employee to rush and still not be able to meet the deadlines. During the meeting each person was addressed individually in regards to their behavioral choices and interaction within the team. Both individuals indicated verbally that they understood the situation and how the disagreement should have been handled. I did however observe one individual rolling her eyes and crossing her arms, which indicated to me that she felt that the meeting was a waste of her time because the other individual was clearly at fault for the situation. This particular individual did not take criticism well and was offended by the conversation in the meeting. I am sorry to say that this particular individual did not take what was said to heart and was fired due to repeat issues. I believe that if this individual were pulled into a private conversation with her manager or the president regarding her non-verbal communication during the meeting and been assured that this was a serious situation. Her manager should have confirmed that this type of behavior would not be tolerated and if continued it could lead to termination. This individual would have greatly benefitted from direct communication in which the seriousness of the situation was laid out in clear terms, which could leave no room for interpretation. Listening skills are also important when interacting in a business environment. A manager must be able to not only listen to verbal communication, but non-verbal communication as well. This would help to ensure that situations such as the one outlined above be avoided. If the individual’s manager had picked up one her body language during the meeting the situation could have been dealt with more effectively. Managers should be taught how to listen to non-verbal communication such as body language, facial expression and attire in order to effectively manage subordinates. It is very important that managers pay close attention to a subordinate’s non-verbal communication in any situation, but especially in a discipline setting. By addressing non-verbal communication as well as the issue at the same time a manager can be assured that the individual understands how serious the situation is and how to handle future situations to ensure that there will be no further discipline required. Communication when dealing with subordinates should include mainly words with denotative meanings. This will help the manager be certain that the individual understands what is expected and these expectations will be met.

Book guns germs and steel by jared diamond Essay

Book guns germs and steel by jared diamond - Essay Example Logically, Diamond’s contention is predominantly based on his argument that Eurasian civilization is more of an upshot of opportunity and need, and not of cleverness or ingenuity. He argues that civilization is not derived from exceptional intelligence but crops up as a result of a series of growth and progress, both politically and economically, which are caused by some requirements or preconditions. Consistent with Diamond’s argument, the colonization of Africa by the Europeans can be attributed to â€Å"accidents of geography and biogeography – in particular, to the continents’ different areas, axes, and suites of wild plant and animal species. That is, the different historical trajectories of Africa and Europe stem ultimately from differences in real estate† (401). While it is substantial that Diamond places much more stress and importance on the role of geography in the expansive scope of the history of civilizations, his confined and contracted description of geography may present a concern towards the readers. Geography covers the sphere of humanities and the social sciences. It does not merely take in purely geographical thoughts but also, it encompasses other related fields of study, especially in its investigation and description of the relationship between societies and the environment. Providing explanation for the disparities in wealth, control, and authority among world civilizations and diverse communities over time must take into consideration the social, economic, and geopolitical links, together with their connections to environmental traits and environmental change, in an effort to connect international, district and local levels of analysis. These descriptions must also take the impact of human thoughts and imagination, as well as the socio-cultural procedures in forming the geographical and environmental backdrop. In an attempt to take

E-marketing plan Assignment Example | Topics and Well Written Essays - 1500 words

E-marketing plan - Assignment Example The artists have acquired more power as they have even started selling their music without the recording company. (Porter’s Five Forces- Strategic Management) Building a successful profession requires network, money and resources. Money is required to invest into finance marketing and music videos. Network is also very essential in order to sell products, markets and advertisements. Contacts and networking are required at venues and concerts everywhere the artists perform. It is very difficult to be successful and receive sufficient market share especially for a new player. With the help of the internet, people have more contacts, networks and it has become easier to sell music online. (Porter’s Five Forces- Strategic Management) Until some years back, there threat of substitutes was very low as the music was available in only one common channel. But in the recent past, there have been numerous cases of piracy which is becoming a major threat to the music industry and the recording company. (Porter’s Five Forces- Strategic Management) The format by which music is made available, the channel and the source of the music are predetermined. There are no alternate sources available for the buyers to buy the music other than purchasing them at stores. But in the recent past, there have been several cases of music privacy which provides buyers to acquire the music through other channels paying very minimal amounts o nothing at all. Information regarding the artists, purchasing of song directly from iTunes can be made directly. The song video can also be viewed from YouTube. Online downloading of music has also been a major set back for the recording companies. Consumers now can download music for free with good quality instead of paying for the CD. This means that the recording companies need to reduce their prices and have different channels for promotion, advertising and sales. (Porter’s Five Forces- Strategic Management) The

Marketing Plan For MBNA Platinum Credit Card Assignment

Marketing Plan For MBNA Platinum Credit Card - Assignment Example credit card market. MBNA kept issuing the credit cards with its own brand identity till late in 2006, but gradually, all these cards will be replaced with credit cards from Bank of America in 2007. Therefore while preparing a marketing plan for MBNA Platinum cards we need to consider this aspect as well. MBNA Corporation also offers deposits; insurance products; and consumer loans. The US, UK, Canada, Ireland, Spain, Mexico and China are the main operating areas for the company, employing about 26,300 people. MBNA credit cards are offered on the MasterCard, Visa and American Express networks. It offers a variety of customized credit cards endorsed for affinity programs and for programs under its own brand name. The cards include standard, gold, Platinum Plus and Quantum. While devising a marketing plan for MBNA Platinum Plus cards for the year 2007, we need to think about two broad strategies; A marketing plan for MBNA forms an integral part of its broader business plan implying in words and numbers how, where and to whom MBNA proposes to sell its Platinum Plus cards, outlining the company's approach in attracting potential customers to its cards and convincing them to buy. In general the components of a marketing plan may include: 1. 1. Terms of Reference: MBNA requires a feel of the market, particularly after its merger with Bank of America, renewed emphasis of ITES services from Europe, USA etc. towards countries like China and India, other cost cutting exercises to take on the competition more effectively.. 2. Executive Summary: Year 2007 may well prove to be a very happening year for MBNA on account of; Its merger with Bank of America, and the process of completion of the merger formalities. The Platinum Plus Card will invite stiff competition from the likes of HSBC in UK UK market being very divergent will also present unique experience to the company. While the strengths of both MBNA and Bank of America give the new organisation more strengths, their weaknesses too will make matters difficult for it. MBNA needs to approach the prospective customer in order to enroll the new customer and continuously nurture the customer base in order to retain their loyalty. 3. Marketing Mission and Vision: Stating the founding philosophy called the mission statement and company objectives provides the target/s to be achieved by the company and forms the guiding principles while doing the business. For example MBNA UK has a strategic plan that can be summarised in nine words, "Success is getting the right Customers ... and keeping them." A mission statement needs to take care of Key market, Key Contribution and Distinction of the company in selling this particular proposition. 4. External Marketing Audit/ Competitor Analysis: Such an analysis in the marketing plan helps in explaining in detail the external challenges and opportunities a business may face in the coming year. Such an analysis will help in identifying the competitive strength of MBNA while taking cues from competitors' strengths. Some of the top competitors of MBNA are Capital One Financial Corporation, Citigroup Inc., HSBC Holdings plc, JP Morgan Chase & Co, KeyCorp, Morgan Stanley, Wells Fargo & Company, Comerica Bank, Discover Financial Services, Inc. etc. HSBC for

Islam †Annotated Essay Essay Example for Free

Islam – Annotated Essay Essay The article explains the way Islam views life after death. It clearly describes the various tenets that this religion follows when it comes to life on earth and life after death. Islam believes that life on earth has no purpose except to prepare oneself for life after death. The life after death typically consists of three phases: Death, the intermediate and the phase of resurrection. Death is considered to be the first gateway to reach the Garden or Fire. Importance of the custom of singing various verses at the time of death and till the body is buried and the custom of proper ablutions before burial is given due space. The second phase is the most controversial phase for which lot of explanations exist. This is the period when the soul is separated from the body but is not yet resurrected. What the soul does in this in-between phase has many theories, most common being, the souls embarks on a journey similar to the journey made by Prophet Muhammad where He was taken through the seven layers of heaven and made to look down at the tortures of hell. Another commonly accepted theory is the visit of angels Munkar and Nakil, who question the souls about the Quranic verses and their faith. The third phase, that is, the day of Resurrection is believed to be quite spectacular with the destruction of the whole world and the souls entering either the garden or the fire according to their virtues. It is also believed that after resurrection and the destruction of the whole mankind, a new age will begin and justice and righteousness will return to the earth again with a new leader. The idea of punishments or rewards after death, like the author mentioned, do seem having lot of physical attributes. All that has been mentioned seems a bit too dramatic like the tree in hell, Zaqqam which has demons as flowers! It seems, to capture a proper picture of the horror of hell, physical attributes like fire, demons, swords, etc. have been used. This would probably make humans understand better the tortures that they are to undergo if they do not live a life of righteousness. The editor’s note also briefs about the various contributions Islam as a religion has made to the world like ban on liquor, gambling and other vices. It also mentions the equality that Muslim women are credited with in the religion. However, in this present world, they seem to be the most bounded ones. The images of burqa-clad women with no freedom tell quite a different story. The religion, which has beautiful and just tenets to its credit like equal property rights to women, no race and color discrimination, seems to be misunderstood and misinterpreted by the religious heads and the followers for short term benefits. Because of such acts, Islam today is demonized and its contributions to the society are being passed unnoticed. Finally, the article was a comprehensive note of the beliefs in Islam regarding death and after and gave a very brief yet informative idea about the various customs and views on important aspects like fate of non-believers and reincarnation. It did make me a lot wiser about this religion!

Company Profile of Lactalis

Company Profile of Lactalis I HISTORY         Ã‚   Lactalis is a family-owned company based in Laval, Mayenne, in France. Andrà © Besnier started his cheese maker activity in 1933. It started with the name of Socià ©tà © Besnier when Andrà © Besnier collected 35 liters of milk and made 17 camemberts out of it. Since then, the company changed its name to Lactalis in 1999 and became the world leader of dairy products. Chronology Some key Dates 1933  Andrà © Besnier establishes a cheese making business 1968  Besnier creates the Prà ©sident brand 1977  Michel Besnier launches products abroad and creates the service Besnier Export 1980  The group becomes the 1st European dairy company 1986  Besnier Export becomes Besnier International 1999  The company changes its name to Groupe Lactalis 1999  Besnier International becomes Lactalis International 2005 Lactalis purchased A. McLelland and Son Limited, a Scottish based cheese manufacturer 2006  Buyout of Galbani, leader of cheese in Italy and Italian cheeses in Europe. Lactalis becomes the 2nd cheese leader worldwide. 2006 Joint venture between the Lactalis Group and Nestlà © 2010  Acquisition of Puleva in Spain, 2nd leader for milk in the country. 2010 Acquisition of; Rachels Dairy Limited, the 2nd for organic yogurts and 1st for organic flavoured big pot yogurts in the UK 2011  Acquisition of Parmalat, Italian dairy company. Lactalis becomes the 1st; dairy company in the world II COMPANY STRUCTURE AND ORGANIZATION Lactalis is a private company owned by the Besnier family, with Emmanuel Besnier, the founders grandson, as its CEO. The company employs around 75 000 people. Lactalis owns 230 industrial sites in 43 countries.Lactalis is the: à ¯Ã†â€™Ã‚   1st dairy company worldwide 1st cheese making company worldwide 1st milk collecting company in Europe 1st cheese maker in Europe The commercialization of products in Asia, Africa, Oceania, the Middle-East and in DOM-TOMs (French overseas departments and territories) is managed by Lactalis International. Divisions in Lactalis Group Lactalis cheeses Lactalis Butter Creams Lactel Lactalis AOC Lactalis consumption AFH Lactalis industry Lactalis International LNUF Lactalis feed Job sectors Procurement Milk collection Sales Finance finance controlling Industrial Information technology Legal department Supply chain Marketing Quality Research and development Human resources III AREAS OF OPERATION Industrial presence worldwide Location of offices and subsidiaries worldwide Red Subsidiaries/ Offices : Lactalis CaraÃÆ' ¯bes; Lactalis Indian Ocean; Algeria; Egypt; Saudi Arabia; Gulf CC and levant; Lactalis Japan; Lactalis China; Lactalis Hong Kong; Lactalis Vietnam; Lactalis Singapore;;;;;;;;;;;;; Grey Export Lactalis International : Sub-saharan Africa; Maghreb-Mediterranean; Rest of Asia; Pacific Blue Other: Lactalis American Group; Lactalis Europe; Lactalis Europe de lEst; Lactalis CEI; Lactalis Australia IV PRODUCTS Product Mix Lactalis Groups product mix and product lines are wide: cheese, yoghurt, milk, cream, butter, powder milk, milk drinks, milk replacers, etc. Lactalis owns a lot of prestigious brands, in France and in other places in the world. Some brands and products Cheese : Prà ©sident Rouy Lepetit Bridà ©light Galbani Rondelà © Munsters Little Friends Butter and creams : Prà ©sident Bridà ©lice Bridà ©light Primrose Galbani Milk : Lactel -; Prà ©sident Ultra-fresh : Nestlà © Nutrition : Cà ©lia Milk replacers : Lactapro Eurovo Manufacturing process Lactalis Group takes the greatest care in collecting the best milk in France and in the world. The development of the Lactalis Group has always been done in respect of human beings and in respect of their partnership with milk producers. In France and abroad, Lactalis Groups constant investments in industrial development and innovation are an insurance of the optimization of milk production. Milk collection Several conditions are necessary to guarantee the production of milk in quantity and in quality: favorable climate, availability of water, extensive agricultural areas, good diets, and technical skills. Lactalis Group has been able to draw the full potential of its dairy tradition and is now the worlds third largest milk collector with more than 18 billion litres collected annually (5.6 billion in France) and is also working in the sheep and goat milk sectors. Environment More than fifty technicians and salespeople of the Group are in contact with milk producers to provide advice and technical assistance. This ensures milk quality, respect for the environment and animal welfare. Lactalis is committed to the environment with the adoption of a charter called Cap sur lavenir (Heading for the future). This commits the firm to good animal husbandry practices, respecting animal welfare; but also to better environmental practices and the limitation of greenhouse gas emissions. Lactalis also deploys energy diagnostics producers to improve its facilities, limit gas emissions, control the temperature of heating, or improve other parameters in order to save energy, such as installing pre-coolers for milk or heat recovery units. Organic milk Lactalis has been involved in organic production for more than 20 years. With the growth of the organic market, products are more and more diverse: UHT milk, cream and butter. Lactalis became the leader in the market of organic milk with their brand Lactel. The collection of organic milk is of 135 million litres of milk, which represents 2.5% of the groups collection. Over the last five years, Lactalis has been accompanying 265 dairy farms engaged in a process of organic conversion. Cows diet Lactalis is in partnership with Valorex to help producers to optimize the feeding of cows and thus improve the quality and properties of the milk produced. The composition of the cows diet contains less soy, more grass, flax, clover, peasà ¢Ã¢â€š ¬Ã‚ ¦ This change in diet results in more than 500 less tones of imported soybeans, almost 500 new hectares of flax. (Flax seeds are rich in Omega 3 and antioxidants), 400 new hectares of grass and alfalfa, and 156 hectares of peas, fababeans, rapeseed, and lupine. This gives an enriched milk of Omega 3, with less saturated fat. It also impacts the cows metabolism and the number of tons of CO2 produced by their digestion is also reduced. V STRATEGY Lactalis strategy is about professionalism, which can be seen in its wide range of products, as in its will to give the best quality of products to its consumers.;;;;;;;;;;;;; They also support their brands abroad by organizing several marketing and commercial actions. Diversification Their main strategy is diversification. They already have a wide range of different dairy products, owning a big share of the market. Their diversification is based on large-scale milk processing in all its forms, placing stress on quality production. They aim for better breeding practices, a certification of producers, a monitoring of milk quality and sustainability. Expansion strategy Another main point of their strategy is market expansion. Buyout of other companies is their way to reach more markets and consumers locally and worldwide. They entered the ultra-fresh market by doing a joint venture with Nestlà ©, called Lactalis Nestlà © Produits Frais LNPF, owned 60 % by Lactalis. They made the acquisition of Puleva and Forlasa in 2010, which have a dominant position in Spain. They also acquired Galbani in 2006, Italys first cheese producer, and Parmalat in 2011. These are only some examples of Lactalis expansion. V FINANCIAL STRUCTURE Capital structure of Lactalis The capital structure of Lactalis shows that the Besnier family owns 100% of the firm. Emmanuel Besnier, its CEO, is the majority shareholder. Capital Structure of Lactalis, propriety of the Besnier family Turnover of the company and its distribution Financial data by year Year 2004 2005 2008 Turnover  £5.6 billion (25% abroad)  £6 billion (40% abroad)  £9.35 billion Year 2009 2010 2016 Turnover  £8.5 billion (56% abroad)  £14.7 billion (74% abroad)  £17 billion Prà ©sident is sold in 160 countries and produces more than  £1.8 billion turnover. Galbani is sold in 140 countries and produces more than  £1.5 billion turnover.      Ã‚   VI PROGRAMMES TO ATTRACT YOUNG GRADUATES The Commercial and Marketing Graduate programme allows young graduates to work as a Product Manager or Sector Manager. The Maintenance programme allows to work at several of their production sites to develop potential and broaden knowledge. The Finance controlling programme offers a 6-month internship, followed by a 24-month international internship (V.I.E). The Industrial programme is designed to transfer French dairy expertise to foreign students. It is a sandwich course programme at the Higher School of Agriculture in Angers (ESA), combining periods at school with work experience in two production sites in France with an offer of work placement after two years. REFERENCES Agro, L. (2017). Lactalis : le PDG Emmanuel Besnier en est lactionnaire majoritaire Lusine Agro. [online] usinenouvelle.com/. Available at: http://www.usinenouvelle.com/article/lactalis-le-pdg-emmanuel-besnier-en-est-l-actionnaire-majoritaire.N151974 [Accessed 21 Mar. 2017]. Anon, (2017). [online] Available at: http://www.iuf.org/sites/cms.iuf.org/files/The%20Lactalis%20Group.pdf [Accessed 21 Mar. 2017]. Groupelactalis.co.uk. (2017). Groupe Lactalis UK. [online] Available at: http://groupelactalis.co.uk/ [Accessed 21 Mar. 2017]. En.wikipedia.org. (2017). Lactalis. [online] Available at: https://en.wikipedia.org/wiki/Lactalis [Accessed 21 Mar. 2017]. Fr.wikipedia.org. (2017). Lactalis. [online] Available at: https://fr.wikipedia.org/wiki/Lactalis [Accessed 21 Mar. 2017]. Lactalisfeed.fr. (2017). Lactalis Feed | Lenfance de là ©levage. [online] Available at: http://www.lactalisfeed.fr/en/ [Accessed 21 Mar. 2017]. Lactalis-international.com. (2017). Lactalis international Accueil. [online] Available at: http://www.lactalis-international.com/ [Accessed 21 Mar. 2017]. Lactalis. (2017). Le Groupe Lactalis Lactalis. [online] Available at: http://www.lactalis.fr/ [Accessed 21 Mar. 2017].

Ethics for End of Life Care Essay -- Ethics, Arguments, History

In the article Ethics for End of Life Care, Jos V.M Welie introduces the case of Terri Schiavo. Schiavo has a medical condition called PVS or â€Å"persistent vegetative state.† The main question imposed is whether or not treatment for her should be continued with a bleak chance of recovery. This directly leads into the next issue of the role that medical treatment and technology have in the final days of life. How do we decide what treatments should be used for which patients? Today, the majority of physicians agree that treatment must be â€Å"medically indicated† before it is commenced or continued. A majority of us would be skeptical of a treatment that is experimental and potentially dangerous. The second key point the article makes involves the Catholic medical ethics known as â€Å"ordinary vs. extraordinary.† Ordinary and extraordinary treatment must always be based on the patient’s current situation. Before the treatment is initiated, there must be scientific evidence that the treatment will benefit the patient. The treatment should be discontinued if it does not improve the patient’s health. Only the patient is allowed to make the decision. If they are not competent enough too, a legally authorized person is required to decide. If there is no hope left for the patient, letting go is a better alternative than euthanasia. Euthanasia conflicts with God’s view of the human body. Gula explains in his work Reason Informed by Faith, that there has been a significant renewal in Roman Catholic moral theology. There has been a shift from the idea of human nature to that of the human person. The human body is seen as an image of God and therefore, is considered sacred. The human body must abide by the laws of the material world around it. Be... ...s. Although it was questionable if he was able to even make a decision, he was rarely, if at all approached by the doctor about it. Death is inevitable from a Christian perspective, but it is not the end. People struggle with death I believe because they are afraid of the unknown. What comes after death? Is there really an afterlife? Will I be rewarded or punished for my time on Earth? I consider that the best way to die is to be surrounded and comforted by my family and friends. The idea of a planned death just seems so unnatural. That is why I believe that euthanasia should not be legal. The hospital should perform the treatments that will actually help the patients recover. If no treatment is appropriate enough, the physician should not have to resort to assisting the patient in death. God intended death to be a natural cause, and it should remain that way.